FAQ

Creating your SpinPals Casino account is quick and straightforward. Visit our website and click the "Sign Up" button to begin the registration process. You'll need to provide basic information including your full name, email address, date of birth, and phone number. Make sure all details are accurate, as this information will be used for account verification purposes.After completing the initial registration form, you'll need to verify your phone number to activate your account and claim your welcome bonus. This verification step is required and helps ensure account security. Once verified, you'll automatically receive 30,000 Gold Coins and 3 Sweeps Coins to start playing immediately.If you already have a ParlayPlay account, you can link it during registration to double your welcome bonus to 60,000 Gold Coins and 6 Sweeps Coins. The entire process typically takes just a few minutes, and you'll be ready to explore our extensive game library right away.

SpinPals Casino offers several exciting bonus opportunities for both new and returning players. Your journey starts with our generous welcome bonus of 30,000 Gold Coins plus 3 Sweeps Coins, which doubles to 60,000 Gold Coins and 6 Sweeps Coins if you link an existing ParlayPlay account. This bonus is automatically credited upon account creation and phone verification.Daily login bonuses keep the excitement going with progressive rewards that increase based on your login streak. Starting at 3,000 Gold Coins and 0.3 Sweeps Coins, these bonuses can grow significantly with consistent play, reaching weekly milestones of up to 27,000 Gold Coins and 2.7 Sweeps Coins.Additional promotional opportunities include the daily wheel spin feature, where you can win up to 5 Sweeps Coins or equivalent Gold Coins, and our referral program that rewards both you and your friends when they join SpinPals Casino. All bonuses are designed to enhance your gaming experience while providing additional chances to win prizes.

SpinPals Casino's welcome offer functions as a no deposit bonus, but you don't need any special codes to claim it. Unlike traditional online casinos that require bonus codes, our system automatically credits your account with 30,000 Gold Coins and 3 Sweeps Coins immediately after you complete registration and phone verification.This streamlined approach eliminates the hassle of searching for or entering promotional codes. Your bonus is instantly available, allowing you to start exploring our game library without any additional steps. The automatic crediting system ensures you never miss out on your welcome rewards due to forgotten or expired codes.For ongoing promotions like daily bonuses and wheel spins, you'll simply need to visit the appropriate section of your account and click "Claim" to activate these offers. This user-friendly system makes accessing bonuses simple and convenient for all players.

SpinPals Casino accepts several convenient payment methods for Gold Coin purchases, including Visa, MasterCard, Discover, American Express, and Apple Pay. All transactions are processed in US dollars, making it easy for American players to manage their accounts. Gold Coin packages are available at various price points to suit different budgets and playing preferences.For Sweeps Coins redemptions, the process is equally straightforward. Once you've accumulated at least 100 Sweeps Coins and completed the 1x playthrough requirement, you can request a redemption through your account dashboard. All redemptions are processed via bank transfer, typically taking 2-5 business days to complete after verification.The redemption process requires account verification to ensure security and compliance. This includes providing identification documents and confirming your banking information. Once verified, future redemptions are processed more quickly, allowing you to enjoy your winnings with minimal delay.

Wagering requirements at SpinPals Casino are refreshingly simple compared to traditional online casinos. Sweeps Coins carry a 1x playthrough requirement, meaning you need to wager your Sweeps Coins once before they become eligible for redemption. This low requirement makes it much easier to qualify your winnings for cash prizes.All games in our library contribute 100% toward meeting wagering requirements, including slots, table games, and live dealer-style games. This means you can play your favorite games without worrying about reduced contribution rates that are common at other platforms. Whether you prefer spinning reels or playing blackjack, every bet counts equally toward your playthrough.Gold Coins are used purely for entertainment and don't have any wagering requirements since they cannot be redeemed for prizes. This dual-currency system allows you to enjoy extended gameplay while working toward redemption eligibility with your Sweeps Coins.

Yes, SpinPals Casino is fully optimized for mobile play across all popular devices and operating systems. Our responsive web platform works seamlessly on smartphones and tablets, allowing you to enjoy the complete casino experience whether you're using iOS, Android, or other mobile platforms.The mobile interface maintains all the functionality of the desktop version, including account management, bonus claims, game play, and customer support access. Games are optimized for touch controls, ensuring smooth gameplay whether you're spinning slots or playing table games on your mobile device.You don't need to download any apps to play on mobile. Simply visit our website through your mobile browser, log in to your account, and you'll have instant access to our entire game library. This approach ensures you always have access to the latest games and features without worrying about app updates.

SpinPals Casino features an impressive library of over 1,500 games from top-tier software providers. Our diverse selection includes popular developers like Pragmatic Play, Evolution Gaming, Hacksaw Gaming, and Bgaming, ensuring high-quality gaming experiences across all categories.Our slots collection ranges from classic three-reel games to modern video slots with advanced features, progressive jackpots, and immersive bonus rounds. Popular titles span various themes and volatility levels, catering to both casual players and high-stakes enthusiasts. Table game fans can enjoy multiple variations of blackjack, roulette, baccarat, and poker.Additional providers in our network include Habanero, Playson, Evoplay, Kalamba Games, and many others, each bringing their unique style and innovative features to our platform. This diverse provider mix ensures fresh content and varied gaming experiences, with new games added regularly to keep our library exciting and current.

SpinPals Casino operates as a sweepstakes casino under US federal law, which allows us to offer our services legally across 35 states. Our sweepstakes model complies with federal regulations governing promotional contests and sweepstakes, providing a legal alternative to traditional real-money gambling.We are currently excluded from operating in Alabama, Arizona, California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia due to varying state regulations. Players in eligible states can participate with confidence knowing our operations are fully compliant with applicable laws.Our commitment to legal compliance extends to all aspects of our operation, including player verification, responsible gaming measures, and prize redemption processes. This ensures a secure and trustworthy environment for all players while maintaining the highest standards of regulatory compliance.

Account verification at SpinPals Casino is required for Sweeps Coins redemptions and helps ensure the security of your account and winnings. The process typically involves providing government-issued photo identification, such as a driver's license or passport, to confirm your identity and age.You'll also need to verify your address using a recent utility bill, bank statement, or other official document showing your current residential address. For redemptions, additional banking verification may be required to confirm your account ownership and ensure secure prize delivery.The verification process usually takes 24-48 hours to complete once all required documents are submitted. Our support team reviews all submissions carefully to maintain security standards while processing requests as quickly as possible. Once verified, your account status is updated permanently, making future redemptions faster and more convenient.

SpinPals Casino offers comprehensive customer support to help resolve any technical issues you might encounter. Our primary support channel is live chat, available directly through the website for immediate assistance with gameplay problems, account issues, or general questions.For more complex issues or detailed inquiries, you can reach our support team via email at support@spinpalcasino.com. Email support is ideal for account verification matters, bonus questions, or situations that require detailed explanations or documentation.Common technical issues like game loading problems, bonus crediting delays, or account access difficulties are typically resolved quickly through our support channels. Our team is knowledgeable about all aspects of the platform and can provide step-by-step guidance to get you back to playing as soon as possible.

SpinPals Casino is committed to promoting responsible gaming and provides several tools to help players maintain healthy gaming habits. Account settings include options to set daily, weekly, or monthly spending limits on Gold Coin purchases, helping you stay within your entertainment budget.Time management tools allow you to set session reminders or cooling-off periods if you feel you need a break from gaming. These features are designed to promote balanced play and ensure gaming remains an enjoyable entertainment activity rather than a source of stress.If you need more comprehensive support, we provide information about professional resources and self-exclusion options. Our customer support team can also assist with implementing additional account restrictions or provide guidance about responsible gaming practices. Remember, gaming should always be fun and within your means.

SpinPals Casino employs industry-standard security measures to protect all player information and financial transactions. Our platform uses advanced SSL encryption technology to secure data transmission between your device and our servers, ensuring your personal and financial details remain confidential.All payment processing is handled through secure, established payment providers that comply with industry security standards. We never store complete credit card information on our servers, and all transactions are processed through encrypted channels with multiple layers of security verification.Your account information is protected through secure login protocols, and we recommend using strong, unique passwords to enhance your account security. Our privacy policy clearly outlines how we collect, use, and protect your information, ensuring transparency about our data handling practices while maintaining the highest security standards.